Customer Support Lead, North America

Remote · Raleigh, North Carolina, United States · Marketing

Description

NOTE: This is a 100% remote position from anywhere in North America.

Cloud Academy is the leading digital skills development platform that enables every enterprise to become a tech company through guided Learning Paths, Hands-on Labs, and Skill Assessment. Cloud Academy delivers role-specific training on leading clouds (AWS, Azure, Google Cloud Platform), essential methodologies needed to operate on and between clouds (DevOps, security, containers), and capabilities that are unlocked by the cloud (big data, machine learning).

Companies like Turner, Cognizant, SAS, and ThermoFisher customize Cloud Academy to contextualize learning and leverage the platform to assign, manage, and measure cloud enablement at scale. Learn more at cloudacademy.com.

We are looking for an experienced customer support professional to oversee end-user customer support in North America. You should have a working knowledge of AWS, Azure, and/or Google Cloud Platforms and a truly limitless desire to learn more about technology. You should have B2B SaaS (ideally, enterprise) experience and an entrepreneurial get-it-done attitude.

This position reports directly to our San Francisco-based VP and works closely with our US-based enterprise Customer Success team, our Swiss-based product development team, and our global team of training content creators.

What You’ll Do

Requirements

Bonus Points

Benefits

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